To help Service operation to attain maximum sustainable profitability, customer satisfaction and retention, by improving the quality of Dealership management teams, System, Processes, by providing high quality performance services.

The first step is to understand as is situation. We will examine key dealerships performance indicators (Data) and assess the company’s performance and position.

In this process, we will conduct site visits (GENBA) and during the visits will request meeting with key aftersales personnel to understand the functioning of the organization and opportunities to grow.

Initial Evaluation considers the following:

• To evaluate the dealerships opportunities in the current and future service market.
• To determine how to improve your Revenue per Service order.
• To determine how to improve your customer retention and no of visits.
• To understand how the employees, perceive their Job and their Customer handling skills.
• To develop a game plan for the Process improvements .
• To document how well the service and parts procedures and best practices used in daily operations perform and to measure dealership requirements.
• To analyze how DMS system is used and looking for possible improvement.
• To analyze pricing/ discounts and payouts of goods and services looking for opportunity.
• To identify the training needs of the dealership and the individuals working the profit centers within Service operations.

The third step of the process is Implementation.

Once an initial evaluation is complete and a plan of action has been created, it's time to put it to work. During the Implementation Phase we will work side-by-side with the Body shop management team to implement the chosen best practices and operational inventories solutions that help your staff and your business succeed.

The Implementation process includes, but is not limited to the following:

• Implementation of strategic business best practices, including growth strategies
• Training and Coaching Service and Parts Managers
• Creation of daily, weekly & monthly operating requirements
• Organization of operations and systems plans, including training (management)
• Diligent Management of resources, vendors, and stock
• Service and Part pricing structures.

To help Body Shop operation to attain maximum profitability, customer satisfaction reduced cycle time, by improving the system, process and the personnel

The first step for all Body shop clients is the Initial Evaluation to understand as is situation. we will examine key operational indicators. performance indicators (Data) and viability analysis in order to assess the Body shop performance and position relative to the market and its competition in your market.

Initial Evaluation considers the following:

• To evaluate the Body shop opportunities in the current and future service market.
• To determine how your Body shop is positioned to handle the available Body repair market with the current personnel.
• To document how well the estimation, Repair and parts procedures are used in daily operations and to measure its effectiveness.
• To analyze how paperwork, and controls are handled looking for possible improvement.
• To analyze Estimation process and looking for opportunity to improve average estimate and repair order value.
• To identify the training needs. Plan training program for results

• Implementation of strategic business best practices, including growth strategies
• Implement process changes in estimation and job allocation.
• CImprove parts planning process.
• Creation of daily, weekly & monthly operating requirements
• Organization of operations and systems plans, including training (management)
• Assisting with employee training. Design Training program.
• Management of resources, vendors, time, and stock