About Us

Sandeep Ajgaonkar Profile

Sandeep Ajgaonkar Mechanical Engineer with specialisation in Automotive engineering has got 38 years of rich experience in Dealership Aftersales Operations, Strategic Planning, Business Development, Service marketing, General Administration, facility development, DMS implementation and customer satisfaction.

Started his career as Service Engineer and reached to Regional General Manager After sales and was responsible for 4 GCC countries aftersales operations (UAE, Oman, Qatar, Egypt).

During his tenure, he has improved important KPI like service Absorption, labour sales, labour Gross profit, Parts Gross profit, parts turnover, Customer satisfaction and Customer retention, substantially

Sandeep has rich Experience in Facility development, Process development, People development and Dealer Management System development.

Respected by Honda and Chrysler principle for setting up high standard service and parts operation,

Mission

Our Mission is to Improve and Sustain Service and Parts Revenue ,Profits by focusing on People, Premises, system and Process improvements.

What we do.

By studying your processes and people we would help your operation

  • Increasing labor and parts sales
  • Increasing gross profit on labour and Parts.
  • Controlling your direct and indirect cost
  • Improve your customer satisfaction and retention.
  • Enhance your net profit.
Total Service Analysis

  • Service Advisor selling skills
  • Repair order analysis
  • Financial analysis
  • Market position and opportunities
  • Pricing
  • Profit opportunities
  • Departmental expense analysis
  • Shop efficiency

How we do it

  • Review/ study current facilities, capacity,
  • Review Service and Parts processes
  • Provide a gap analysis device a program for Plucking Low hanging fruits and quick wins.
  • Recommend facility and Labour optimization, full capacity utilization.
  • Recommend Processes for improving Revenue, Efficiency and Customer Acquisition.
  • Standardization of Service, Parts and Customer satisfaction measurement processes across the group .
  • Implement good service reminder process to improve service visits.
  • Improve revenue per order by improving Periodic Maintenance to General Repair ratio utilizing Standard Service Transaction process.
  • Improve Labour efficiency and Gross profit by using Good scheduling system. Do more with less.
  • Ensure current system usage is optimized. Example use of Service package, Service Reminder, Recall conversion.
  • Effective use of DMS to reduce inventory but not compromising service ratio. Efficient ware house process.
  • Improve collaboration between service and parts.
  • New revenue channels -extended warranty, service contract, paint protection, Electronic rust proof, accessories.

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